SUCCESSTHE STORYBEHIND THEA couple of months ago, with new managerWendy Harvey in place, Baycroft GreatBaddow was visited by the Care QualityCommission (C00 for its first inspection.Were delighted to report that Great Baddowreceived an overall rating of Good fromthe CQC. with a special commendation ofOutstanding in the category is the serviceresponsive?Here's what the CQC had to say- and howBaycroft is making sure the high standandsare maintainedSAFETYThe CQC reports on five different categorieswhether the home is safe, effective, caring.responsive and well led"Staff demonstrated an excellent awarenessand in-depth knowledge of the individualneeds of people they supported and knewpeople's preferences, likes, dislikes andpersonalities exceptionally well.brought in peripatetic management-support to Baycroft when I arrived shesays. "Theyre all trained nurses and providetraining and specialist expertise- especiallyfor the Srst category, the CQC praised thesystem of compehensive risk assessments dinical expertise for staff.and how staff recognised the importance of That eave me the space to focus onkeeping people mobile, independent andencouraged.At Baycro, the focus is always on makingsure that each individual is treated as such-and their own tastes, interests and needs arecarefully catered to. The CQC recognised "theextra mile" that staff go in order to engageresidents in activities they enjoy and leamnew interestsother aspects of delivering care. s made ahuge diflerence."One family member of a resident was quotedas saying, "My Irelative) is very safe here.She's very determined but there is alwaysasomeone looking out for hetCARINGWe treat clinical care with the utmostimportance. But the value of social andemotional support is never underestimatedand Great Baddow received another rating WELL LEDof Good' for the level of caring at the home.That sentiment was echoed by the residentsthemselves. feel safe, absolutely onesaid. "Ive only had one fall since rve beenhere and staff came very quickly. s all verypositive for meIn the final section, how well led the homesThe CQC report notes that residents is, Great Baddow once again received awere supported and treated with dignityand respect; and involved as partners intheir care.rating of Good- a particularly impressiveresult considering the short amount of timethat Wendy had been in the role of generalmanager before the inspection.EFFECTIVENES5Efectiveness is a broad category for CQCinspection but, as with safety, the GreatBaddow home also received a classificationof GoodThe warm attitude was reflectedd in relativesexperiences of the home. One said, "When 1came in last week, my [relathvel was in thecafé. I was overcome with emotion because astaff member was holding her hand. Theyreamazing. It's not just through rose-tintedplasses, I just cant fault them"Wendy has been working in the cane industryfor 38 years, incloding stints in palative careas a nursing consultant, and undertakingresearch on hrydration that subsequentlybecame a national care standard.People's needs wereregularly reviewed," the report states.Support was provided in line with bestpractice guidance and legislation, and staffhad a clear understanding of people's needsand choicesassessed and"It's really important that staff are proactiverin care, not reactive," she says, One particulanarea that Wendy encourages is outside studyand career development. Many Baycroftstaff members are studying for NVOS andother qualifications resulting in broaderspecialisms across the home.In general, the Coc report notes that "Peoplewere incredibly positive about the servicethe staff and the envieonmentEnsuring that our staff are properlyequipped to provide the highest levelof care is vitai and the report noted thatwhen knowledge gaps were identified, themanager was proactive in putting in placeleaming sessions to train staffFor Wendy Harvey, whod only been managerat the home for two months before the CQCcame in, there is always more to be done toensure stalff are sufficiently trained.RESPONSIVENESSFor this category% the Great Baddow homereceived top marks, rated as OutstandingThe report noted that The service wasconsistently managed and well led. Leadersand the culture they created promotedhigh-quality, person-centred care" while themanagement was "committed, caring andlead by example,Care plans were exceptionally comprehen-sive, up to date, written in a person-centredway and reviewed regulary" the CQCreportedQUALITY ELDERLY CAREWITHIN A LUXURY SETTING64 BEDSRESIDENTIAL CAREDEMENTIA CARENURSING CAREBAYCROFTMOLRAMS LANE, GREAT BADDOW, ESSEX CM2 7TLd baycroft.co.ukainfo@baycroft.co.uk020 8821 2018 SUCCESS THE STORY BEHIND THE A couple of months ago, with new manager Wendy Harvey in place, Baycroft Great Baddow was visited by the Care Quality Commission (C00 for its first inspection. Were delighted to report that Great Baddow received an overall rating of Good from the CQC. with a special commendation of Outstanding in the category is the service responsive? Here's what the CQC had to say- and how Baycroft is making sure the high standands are maintained SAFETY The CQC reports on five different categories whether the home is safe, effective, caring. responsive and well led "Staff demonstrated an excellent awareness and in-depth knowledge of the individual needs of people they supported and knew people's preferences, likes, dislikes and personalities exceptionally well. brought in peripatetic management- support to Baycroft when I arrived she says. "Theyre all trained nurses and provide training and specialist expertise- especially for the Srst category, the CQC praised the system of compehensive risk assessments dinical expertise for staff. and how staff recognised the importance of That eave me the space to focus on keeping people mobile, independent and encouraged. At Baycro, the focus is always on making sure that each individual is treated as such- and their own tastes, interests and needs are carefully catered to. The CQC recognised "the extra mile" that staff go in order to engage residents in activities they enjoy and leam new interests other aspects of delivering care. s made a huge diflerence." One family member of a resident was quoted as saying, "My Irelative) is very safe here. She's very determined but there is alwaysa someone looking out for het CARING We treat clinical care with the utmost importance. But the value of social and emotional support is never underestimated and Great Baddow received another rating WELL LED of Good' for the level of caring at the home. That sentiment was echoed by the residents themselves. feel safe, absolutely one said. "Ive only had one fall since rve been here and staff came very quickly. s all very positive for me In the final section, how well led the homes The CQC report notes that residents is, Great Baddow once again received a were supported and treated with dignity and respect; and involved as partners in their care. rating of Good- a particularly impressive result considering the short amount of time that Wendy had been in the role of general manager before the inspection. EFFECTIVENES5 Efectiveness is a broad category for CQC inspection but, as with safety, the Great Baddow home also received a classification of Good The warm attitude was reflectedd in relatives experiences of the home. One said, "When 1 came in last week, my [relathvel was in the café. I was overcome with emotion because a staff member was holding her hand. Theyre amazing. It's not just through rose-tinted plasses, I just cant fault them" Wendy has been working in the cane industry for 38 years, incloding stints in palative care as a nursing consultant, and undertaking research on hrydration that subsequently became a national care standard. People's needs were regularly reviewed," the report states. Support was provided in line with best practice guidance and legislation, and staff had a clear understanding of people's needs and choices assessed and "It's really important that staff are proactiver in care, not reactive," she says, One particulan area that Wendy encourages is outside study and career development. Many Baycroft staff members are studying for NVOS and other qualifications resulting in broader specialisms across the home. In general, the Coc report notes that "People were incredibly positive about the service the staff and the envieonment Ensuring that our staff are properly equipped to provide the highest level of care is vitai and the report noted that when knowledge gaps were identified, the manager was proactive in putting in place leaming sessions to train staff For Wendy Harvey, whod only been manager at the home for two months before the CQC came in, there is always more to be done to ensure stalff are sufficiently trained. RESPONSIVENESS For this category% the Great Baddow home received top marks, rated as Outstanding The report noted that The service was consistently managed and well led. Leaders and the culture they created promoted high-quality, person-centred care" while the management was "committed, caring and lead by example, Care plans were exceptionally comprehen- sive, up to date, written in a person-centred way and reviewed regulary" the CQC reported QUALITY ELDERLY CARE WITHIN A LUXURY SETTING 64 BEDS RESIDENTIAL CARE DEMENTIA CARE NURSING CARE BAYCROFT MOLRAMS LANE, GREAT BADDOW, ESSEX CM2 7TL d baycroft.co.uk ainfo@baycroft.co.uk 020 8821 2018

Date: 14 July 2019

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SUCCESS THE STORY BEHIND THE A couple of months ago, with new manager Wendy Harvey in place, Baycroft Great Baddow was visited by the Care Quality Commission (C00 for its first inspection. Were delighted to report that Great Baddow received an overall rating of Good from the CQC. with a special commendation of Outstanding in the category is the service responsive? Here's what the CQC had to say- and how Baycroft is making sure the high standands are maintained SAFETY The CQC reports on five different categories whether the home is safe, effective, caring. responsive and well led "Staff demonstrated an excellent awareness and in-depth knowledge of the individual needs of people they supported and knew people's preferences, likes, dislikes and personalities exceptionally well. brought in peripatetic management- support to Baycroft when I arrived she says. "Theyre all trained nurses and provide training and specialist expertise- especially for the Srst category, the CQC praised the system of compehensive risk assessments dinical expertise for staff. and how staff recognised the importance of That eave me the space to focus on keeping people mobile, independent and encouraged. At Baycro, the focus is always on making sure that each individual is treated as such- and their own tastes, interests and needs are carefully catered to. The CQC recognised "the extra mile" that staff go in order to engage residents in activities they enjoy and leam new interests other aspects of delivering care. s made a huge diflerence." One family member of a resident was quoted as saying, "My Irelative) is very safe here. She's very determined but there is alwaysa someone looking out for het CARING We treat clinical care with the utmost importance. But the value of social and emotional support is never underestimated and Great Baddow received another rating WELL LED of Good' for the level of caring at the home. That sentiment was echoed by the residents themselves. feel safe, absolutely one said. "Ive only had one fall since rve been here and staff came very quickly. s all very positive for me In the final section, how well led the homes The CQC report notes that residents is, Great Baddow once again received a were supported and treated with dignity and respect; and involved as partners in their care. rating of Good- a particularly impressive result considering the short amount of time that Wendy had been in the role of general manager before the inspection. EFFECTIVENES5 Efectiveness is a broad category for CQC inspection but, as with safety, the Great Baddow home also received a classification of Good The warm attitude was reflectedd in relatives experiences of the home. One said, "When 1 came in last week, my [relathvel was in the café. I was overcome with emotion because a staff member was holding her hand. Theyre amazing. It's not just through rose-tinted plasses, I just cant fault them" Wendy has been working in the cane industry for 38 years, incloding stints in palative care as a nursing consultant, and undertaking research on hrydration that subsequently became a national care standard. People's needs were regularly reviewed," the report states. Support was provided in line with best practice guidance and legislation, and staff had a clear understanding of people's needs and choices assessed and "It's really important that staff are proactiver in care, not reactive," she says, One particulan area that Wendy encourages is outside study and career development. Many Baycroft staff members are studying for NVOS and other qualifications resulting in broader specialisms across the home. In general, the Coc report notes that "People were incredibly positive about the service the staff and the envieonment Ensuring that our staff are properly equipped to provide the highest level of care is vitai and the report noted that when knowledge gaps were identified, the manager was proactive in putting in place leaming sessions to train staff For Wendy Harvey, whod only been manager at the home for two months before the CQC came in, there is always more to be done to ensure stalff are sufficiently trained. RESPONSIVENESS For this category% the Great Baddow home received top marks, rated as Outstanding The report noted that The service was consistently managed and well led. Leaders and the culture they created promoted high-quality, person-centred care" while the management was "committed, caring and lead by example, Care plans were exceptionally comprehen- sive, up to date, written in a person-centred way and reviewed regulary" the CQC reported QUALITY ELDERLY CARE WITHIN A LUXURY SETTING 64 BEDS RESIDENTIAL CARE DEMENTIA CARE NURSING CARE BAYCROFT MOLRAMS LANE, GREAT BADDOW, ESSEX CM2 7TL d baycroft.co.uk ainfo@baycroft.co.uk 020 8821 2018 SUCCESS THE STORY BEHIND THE A couple of months ago, with new manager Wendy Harvey in place, Baycroft Great Baddow was visited by the Care Quality Commission (C00 for its first inspection. Were delighted to report that Great Baddow received an overall rating of Good from the CQC. with a special commendation of Outstanding in the category is the service responsive? Here's what the CQC had to say- and how Baycroft is making sure the high standands are maintained SAFETY The CQC reports on five different categories whether the home is safe, effective, caring. responsive and well led "Staff demonstrated an excellent awareness and in-depth knowledge of the individual needs of people they supported and knew people's preferences, likes, dislikes and personalities exceptionally well. brought in peripatetic management- support to Baycroft when I arrived she says. "Theyre all trained nurses and provide training and specialist expertise- especially for the Srst category, the CQC praised the system of compehensive risk assessments dinical expertise for staff. and how staff recognised the importance of That eave me the space to focus on keeping people mobile, independent and encouraged. At Baycro, the focus is always on making sure that each individual is treated as such- and their own tastes, interests and needs are carefully catered to. The CQC recognised "the extra mile" that staff go in order to engage residents in activities they enjoy and leam new interests other aspects of delivering care. s made a huge diflerence." One family member of a resident was quoted as saying, "My Irelative) is very safe here. She's very determined but there is alwaysa someone looking out for het CARING We treat clinical care with the utmost importance. But the value of social and emotional support is never underestimated and Great Baddow received another rating WELL LED of Good' for the level of caring at the home. That sentiment was echoed by the residents themselves. feel safe, absolutely one said. "Ive only had one fall since rve been here and staff came very quickly. s all very positive for me In the final section, how well led the homes The CQC report notes that residents is, Great Baddow once again received a were supported and treated with dignity and respect; and involved as partners in their care. rating of Good- a particularly impressive result considering the short amount of time that Wendy had been in the role of general manager before the inspection. EFFECTIVENES5 Efectiveness is a broad category for CQC inspection but, as with safety, the Great Baddow home also received a classification of Good The warm attitude was reflectedd in relatives experiences of the home. One said, "When 1 came in last week, my [relathvel was in the café. I was overcome with emotion because a staff member was holding her hand. Theyre amazing. It's not just through rose-tinted plasses, I just cant fault them" Wendy has been working in the cane industry for 38 years, incloding stints in palative care as a nursing consultant, and undertaking research on hrydration that subsequently became a national care standard. People's needs were regularly reviewed," the report states. Support was provided in line with best practice guidance and legislation, and staff had a clear understanding of people's needs and choices assessed and "It's really important that staff are proactiver in care, not reactive," she says, One particulan area that Wendy encourages is outside study and career development. Many Baycroft staff members are studying for NVOS and other qualifications resulting in broader specialisms across the home. In general, the Coc report notes that "People were incredibly positive about the service the staff and the envieonment Ensuring that our staff are properly equipped to provide the highest level of care is vitai and the report noted that when knowledge gaps were identified, the manager was proactive in putting in place leaming sessions to train staff For Wendy Harvey, whod only been manager at the home for two months before the CQC came in, there is always more to be done to ensure stalff are sufficiently trained. RESPONSIVENESS For this category% the Great Baddow home received top marks, rated as Outstanding The report noted that The service was consistently managed and well led. Leaders and the culture they created promoted high-quality, person-centred care" while the management was "committed, caring and lead by example, Care plans were exceptionally comprehen- sive, up to date, written in a person-centred way and reviewed regulary" the CQC reported QUALITY ELDERLY CARE WITHIN A LUXURY SETTING 64 BEDS RESIDENTIAL CARE DEMENTIA CARE NURSING CARE BAYCROFT MOLRAMS LANE, GREAT BADDOW, ESSEX CM2 7TL d baycroft.co.uk ainfo@baycroft.co.uk 020 8821 2018

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