SUCCESSTHE STORY BEHIND THEA couple of months ago, with new managerWendy Harvey in place, Baycroft GreatBaddow was visited by the Care QualityCommission (COC) for its first inspectionWe're delighted to report that Great Baddowreceived an overall rating of Good fromthe CQC. with a special commendation ofOutstanding in the category 'is the serviceresponsive?Here's what the CQC had to say-and howBaycroft is making sure the high standandsare maintained.SAFETYThe CQC reports on five different categorieswhether the home is safe, effective, caring,responsive and well led.For the Srst category, the CQC praised thesystem of compehensive risk assessmentsand how staff recognised the importance ofbrought in peripatetic managementsupport to Baycroft when I arived, shesays. "Theyre all trained nurses and providetraining and specialist expertise- especiallydinical expertise for staff.That gave me the"Staff demonstrated an excellent awarenessand in-depth knowledge of the individualneeds of people they supported and knewpeople's preferences, likes, dislikes andpersonalities exceptionally well.keeping people mobile, independent and other aspects of det ace to focus onA Baycrot, the focus is always on makingvering care, s made asure that each individual is treated as such-and their own tastes, interests and needs arecarefully catered to. The CQC recognised Theextra mile" that staff go in order to engageresidents in activities they enjoy and leamencouragedOne family member of a resident was quotedas saying. "My Irelative) is very safe here,She's very determined but there is alwayssomeone looking out for herThat sentiment was echoed by the residentsthemselves. feel safe, absolutely onesaid. "Ive only had one fall since rve beenhere and staff came very quickly s all verypositive for me.huge difference."CARINGWe treat clinical care with the utmostimportance. But the value of social andemotional support is never underestimatedand Great Baddow recelved another ratingof 'Good' for the level of caring at the homenew interestsWELL LEOIn the final section, how well led the homeis, Great Baddow once again received arating of Good a particularly impressiveresult considering the short amount of timethat Wendy had been in the role of generalmanager before the inspection.The COc renort notes that residentswere supported and treated with dignityand respect; and involved as partners intheir care."FFECTIVENESSEffectiveness is a broad category for CQCinspection but, as with safety, the GreatBaddow home also received a classificationof GoodThe warm attitude was reflected in relativesexperiences of the home. One said, "When 1came in last week, my [relativej was in thecaé. I was overcome with emotion because astaff member was holding her hand. Theyreamazing. It's not just through rose-tintedglasses, I just can't fault themWendy has been working in the care industryfor 38 years, including stints in palative care.as a nursing consultant, and undertakingresearch on hrydration that subsequentlybecame a national care standard.People's needs wereregularly reviewed," the report states."Support was provided in line with bestpractice guidance and legislation, and staffhad a clear understanding of people's needs n general, the CQC report notes that "People in care, not reactive, she says. One particularand cholces.Ensuring that our staff are properly the staff and the envinonmentequipped to provide the highest level RESPONSIVENESSof care is vital and the report noted thatwhen knowledge gaps were identified, theassessed and"it's really important that staff are proactivewere incredibly positive about the service, area that Wendy encourages is outside studyand career development. Many Baycroftstaff members are studying for NVOS andotherialisms across the homeFor thistop marks, rated as Outstandingmanager was proactive in putting in place categons the Great Baddow home Sne ualifications resulting in broaderThe report noted that The service wasconsistently managed and well led. Leadersand the culture they created promotedhigh-quality, person-centred care" while themanagement was "committed, caring andlead by example.leaming sessions to train staffFor Wendy Harvey, who'd only been managerat the home for two months before the COCcame in, there is always more to be done toensure staff are sufficiently trainedCare plans were exceptionally comprehensive, up to date, written in a person-centredway and reviewed regular" the CQCreportedQUALITY ELDERLY CAREWITHIN A LUXURY SETTING64 BEDSRESIDENTIAL CARENURSING CAREDEMENTIA CAREBAYCROFTMOLRAMS LANE, GREAT BADDOW, ESSEX CM2 7TLa info@baycroft.co.ukbaycroft.co.uk020 8821 2018CaN&Si SUCCESS THE STORY BEHIND THE A couple of months ago, with new manager Wendy Harvey in place, Baycroft Great Baddow was visited by the Care Quality Commission (COC) for its first inspection We're delighted to report that Great Baddow received an overall rating of Good from the CQC. with a special commendation of Outstanding in the category 'is the service responsive? Here's what the CQC had to say-and how Baycroft is making sure the high standands are maintained. SAFETY The CQC reports on five different categories whether the home is safe, effective, caring, responsive and well led. For the Srst category, the CQC praised the system of compehensive risk assessments and how staff recognised the importance of brought in peripatetic management support to Baycroft when I arived, she says. "Theyre all trained nurses and provide training and specialist expertise- especially dinical expertise for staff. That gave me the "Staff demonstrated an excellent awareness and in-depth knowledge of the individual needs of people they supported and knew people's preferences, likes, dislikes and personalities exceptionally well. keeping people mobile, independent and other aspects of det ace to focus onA Baycrot, the focus is always on making vering care, s made a sure that each individual is treated as such- and their own tastes, interests and needs are carefully catered to. The CQC recognised The extra mile" that staff go in order to engage residents in activities they enjoy and leam encouraged One family member of a resident was quoted as saying. "My Irelative) is very safe here, She's very determined but there is always someone looking out for her That sentiment was echoed by the residents themselves. feel safe, absolutely one said. "Ive only had one fall since rve been here and staff came very quickly s all very positive for me. huge difference." CARING We treat clinical care with the utmost importance. But the value of social and emotional support is never underestimated and Great Baddow recelved another rating of 'Good' for the level of caring at the home new interests WELL LEO In the final section, how well led the home is, Great Baddow once again received a rating of Good a particularly impressive result considering the short amount of time that Wendy had been in the role of general manager before the inspection. The COc renort notes that residents were supported and treated with dignity and respect; and involved as partners in their care." FFECTIVENESS Effectiveness is a broad category for CQC inspection but, as with safety, the Great Baddow home also received a classification of Good The warm attitude was reflected in relatives experiences of the home. One said, "When 1 came in last week, my [relativej was in the caé. I was overcome with emotion because a staff member was holding her hand. Theyre amazing. It's not just through rose-tinted glasses, I just can't fault them Wendy has been working in the care industry for 38 years, including stints in palative care. as a nursing consultant, and undertaking research on hrydration that subsequently became a national care standard. People's needs were regularly reviewed," the report states. "Support was provided in line with best practice guidance and legislation, and staff had a clear understanding of people's needs n general, the CQC report notes that "People in care, not reactive, she says. One particular and cholces. Ensuring that our staff are properly the staff and the envinonment equipped to provide the highest level RESPONSIVENESS of care is vital and the report noted that when knowledge gaps were identified, the assessed and "it's really important that staff are proactive were incredibly positive about the service, area that Wendy encourages is outside study and career development. Many Baycroft staff members are studying for NVOS and other ialisms across the home For this top marks, rated as Outstanding manager was proactive in putting in place categons the Great Baddow home Sne ualifications resulting in broader The report noted that The service was consistently managed and well led. Leaders and the culture they created promoted high-quality, person-centred care" while the management was "committed, caring and lead by example. leaming sessions to train staff For Wendy Harvey, who'd only been manager at the home for two months before the COC came in, there is always more to be done to ensure staff are sufficiently trained Care plans were exceptionally comprehen sive, up to date, written in a person-centred way and reviewed regular" the CQC reported QUALITY ELDERLY CARE WITHIN A LUXURY SETTING 64 BEDS RESIDENTIAL CARE NURSING CARE DEMENTIA CARE BAYCROFT MOLRAMS LANE, GREAT BADDOW, ESSEX CM2 7TL a info@baycroft.co.uk baycroft.co.uk 020 8821 2018 CaN&Si

Date: 18 August 2019

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SUCCESS THE STORY BEHIND THE A couple of months ago, with new manager Wendy Harvey in place, Baycroft Great Baddow was visited by the Care Quality Commission (COC) for its first inspection We're delighted to report that Great Baddow received an overall rating of Good from the CQC. with a special commendation of Outstanding in the category 'is the service responsive? Here's what the CQC had to say-and how Baycroft is making sure the high standands are maintained. SAFETY The CQC reports on five different categories whether the home is safe, effective, caring, responsive and well led. For the Srst category, the CQC praised the system of compehensive risk assessments and how staff recognised the importance of brought in peripatetic management support to Baycroft when I arived, she says. "Theyre all trained nurses and provide training and specialist expertise- especially dinical expertise for staff. That gave me the "Staff demonstrated an excellent awareness and in-depth knowledge of the individual needs of people they supported and knew people's preferences, likes, dislikes and personalities exceptionally well. keeping people mobile, independent and other aspects of det ace to focus onA Baycrot, the focus is always on making vering care, s made a sure that each individual is treated as such- and their own tastes, interests and needs are carefully catered to. The CQC recognised The extra mile" that staff go in order to engage residents in activities they enjoy and leam encouraged One family member of a resident was quoted as saying. "My Irelative) is very safe here, She's very determined but there is always someone looking out for her That sentiment was echoed by the residents themselves. feel safe, absolutely one said. "Ive only had one fall since rve been here and staff came very quickly s all very positive for me. huge difference." CARING We treat clinical care with the utmost importance. But the value of social and emotional support is never underestimated and Great Baddow recelved another rating of 'Good' for the level of caring at the home new interests WELL LEO In the final section, how well led the home is, Great Baddow once again received a rating of Good a particularly impressive result considering the short amount of time that Wendy had been in the role of general manager before the inspection. The COc renort notes that residents were supported and treated with dignity and respect; and involved as partners in their care." FFECTIVENESS Effectiveness is a broad category for CQC inspection but, as with safety, the Great Baddow home also received a classification of Good The warm attitude was reflected in relatives experiences of the home. One said, "When 1 came in last week, my [relativej was in the caé. I was overcome with emotion because a staff member was holding her hand. Theyre amazing. It's not just through rose-tinted glasses, I just can't fault them Wendy has been working in the care industry for 38 years, including stints in palative care. as a nursing consultant, and undertaking research on hrydration that subsequently became a national care standard. People's needs were regularly reviewed," the report states. "Support was provided in line with best practice guidance and legislation, and staff had a clear understanding of people's needs n general, the CQC report notes that "People in care, not reactive, she says. One particular and cholces. Ensuring that our staff are properly the staff and the envinonment equipped to provide the highest level RESPONSIVENESS of care is vital and the report noted that when knowledge gaps were identified, the assessed and "it's really important that staff are proactive were incredibly positive about the service, area that Wendy encourages is outside study and career development. Many Baycroft staff members are studying for NVOS and other ialisms across the home For this top marks, rated as Outstanding manager was proactive in putting in place categons the Great Baddow home Sne ualifications resulting in broader The report noted that The service was consistently managed and well led. Leaders and the culture they created promoted high-quality, person-centred care" while the management was "committed, caring and lead by example. leaming sessions to train staff For Wendy Harvey, who'd only been manager at the home for two months before the COC came in, there is always more to be done to ensure staff are sufficiently trained Care plans were exceptionally comprehen sive, up to date, written in a person-centred way and reviewed regular" the CQC reported QUALITY ELDERLY CARE WITHIN A LUXURY SETTING 64 BEDS RESIDENTIAL CARE NURSING CARE DEMENTIA CARE BAYCROFT MOLRAMS LANE, GREAT BADDOW, ESSEX CM2 7TL a info@baycroft.co.uk baycroft.co.uk 020 8821 2018 CaN&Si SUCCESS THE STORY BEHIND THE A couple of months ago, with new manager Wendy Harvey in place, Baycroft Great Baddow was visited by the Care Quality Commission (COC) for its first inspection We're delighted to report that Great Baddow received an overall rating of Good from the CQC. with a special commendation of Outstanding in the category 'is the service responsive? Here's what the CQC had to say-and how Baycroft is making sure the high standands are maintained. SAFETY The CQC reports on five different categories whether the home is safe, effective, caring, responsive and well led. For the Srst category, the CQC praised the system of compehensive risk assessments and how staff recognised the importance of brought in peripatetic management support to Baycroft when I arived, she says. "Theyre all trained nurses and provide training and specialist expertise- especially dinical expertise for staff. That gave me the "Staff demonstrated an excellent awareness and in-depth knowledge of the individual needs of people they supported and knew people's preferences, likes, dislikes and personalities exceptionally well. keeping people mobile, independent and other aspects of det ace to focus onA Baycrot, the focus is always on making vering care, s made a sure that each individual is treated as such- and their own tastes, interests and needs are carefully catered to. The CQC recognised The extra mile" that staff go in order to engage residents in activities they enjoy and leam encouraged One family member of a resident was quoted as saying. "My Irelative) is very safe here, She's very determined but there is always someone looking out for her That sentiment was echoed by the residents themselves. feel safe, absolutely one said. "Ive only had one fall since rve been here and staff came very quickly s all very positive for me. huge difference." CARING We treat clinical care with the utmost importance. But the value of social and emotional support is never underestimated and Great Baddow recelved another rating of 'Good' for the level of caring at the home new interests WELL LEO In the final section, how well led the home is, Great Baddow once again received a rating of Good a particularly impressive result considering the short amount of time that Wendy had been in the role of general manager before the inspection. The COc renort notes that residents were supported and treated with dignity and respect; and involved as partners in their care." FFECTIVENESS Effectiveness is a broad category for CQC inspection but, as with safety, the Great Baddow home also received a classification of Good The warm attitude was reflected in relatives experiences of the home. One said, "When 1 came in last week, my [relativej was in the caé. I was overcome with emotion because a staff member was holding her hand. Theyre amazing. It's not just through rose-tinted glasses, I just can't fault them Wendy has been working in the care industry for 38 years, including stints in palative care. as a nursing consultant, and undertaking research on hrydration that subsequently became a national care standard. People's needs were regularly reviewed," the report states. "Support was provided in line with best practice guidance and legislation, and staff had a clear understanding of people's needs n general, the CQC report notes that "People in care, not reactive, she says. One particular and cholces. Ensuring that our staff are properly the staff and the envinonment equipped to provide the highest level RESPONSIVENESS of care is vital and the report noted that when knowledge gaps were identified, the assessed and "it's really important that staff are proactive were incredibly positive about the service, area that Wendy encourages is outside study and career development. Many Baycroft staff members are studying for NVOS and other ialisms across the home For this top marks, rated as Outstanding manager was proactive in putting in place categons the Great Baddow home Sne ualifications resulting in broader The report noted that The service was consistently managed and well led. Leaders and the culture they created promoted high-quality, person-centred care" while the management was "committed, caring and lead by example. leaming sessions to train staff For Wendy Harvey, who'd only been manager at the home for two months before the COC came in, there is always more to be done to ensure staff are sufficiently trained Care plans were exceptionally comprehen sive, up to date, written in a person-centred way and reviewed regular" the CQC reported QUALITY ELDERLY CARE WITHIN A LUXURY SETTING 64 BEDS RESIDENTIAL CARE NURSING CARE DEMENTIA CARE BAYCROFT MOLRAMS LANE, GREAT BADDOW, ESSEX CM2 7TL a info@baycroft.co.uk baycroft.co.uk 020 8821 2018 CaN&Si

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